Privacy Policy

This Privacy Policy explains how Psyched! Supplements LLC ("Psyched!", "we", "us", or "our") collects, uses, discloses, and protects information when you visit psychedsupplements.com (the "Site"), purchase products, apply for wholesale access, sign up for SMS or email, or otherwise interact with us.

By using the Site or providing information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

Who We Are

Psyched! Supplements LLC operates psychedsupplements.com and sells adult-use supplement products, including Psyched! Rolly. We are committed to handling your information responsibly and transparently.

Information We Collect

Information you provide directly:

• Account & order information — name, email, phone, shipping address, billing address, date of birth (for age verification)
• Wholesale application information — business name, business type, location, monthly volume estimates, business contact details
• Communications — messages you send via contact forms, email, SMS, or customer support
• Marketing preferences — SMS/email opt-in selections, communication preferences
• Survey or feedback responses

Information collected automatically:

• Device & browser data — IP address, browser type, operating system, device identifiers
• Usage data — pages visited, time spent, referring URL, links clicked, scroll behavior
• Location data — approximate location derived from IP address (for shipping availability and compliance)
• Cookie identifiers — see Section 6

Information from third parties:

• Payment processors (transaction confirmation, fraud signals — not full card numbers)
• Shipping carriers (delivery status)
• Advertising and analytics partners (audience and attribution data)
• Age verification services, if used

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer service
• Verify your age (21+) and confirm legal eligibility to purchase
• Review and respond to wholesale applications
• Send transactional messages (order confirmations, shipping updates, account notices)
• Send marketing communications via email or SMS, with your consent
• Improve our products, Site, and customer experience
• Detect, prevent, and address fraud, abuse, security incidents, or illegal activity
• Comply with legal obligations and respond to lawful requests
• Conduct analytics, reporting, and business operations

SMS / Text Message Program

When you opt in to receive SMS messages from Psyched! (by submitting your number through a form, checkbox, or replying to an SMS prompt), you consent to receive recurring automated marketing and transactional text messages from us at the mobile number provided.

• Consent is not a condition of purchase.
• Message frequency varies. You may receive up to several messages per week depending on the program.
• Message and data rates may apply based on your mobile carrier plan.
• Carriers are not liable for delayed or undelivered messages.
• Reply STOP at any time to unsubscribe. Reply HELP for support, or contact us at [email protected].

Phone numbers and SMS opt-in data are not shared with third parties or affiliates for their marketing purposes. SMS data is used only for messages you've opted into and the operation of our SMS program.

Email Marketing

If you opt in to our email list, we may send you marketing emails about new products, promotions, restocks, and brand updates. Every marketing email contains an unsubscribe link. You may also email [email protected] to be removed.

Transactional emails (order confirmations, shipping notifications, account-related messages) are sent regardless of marketing opt-in status, because they are necessary to fulfill your order.

Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to operate the Site, remember preferences, analyze traffic, deliver advertising, and measure marketing performance. Categories include:

• Strictly necessary — required for the Site to function (cart, checkout, security)
• Performance & analytics — Google Analytics or similar, to understand usage
• Advertising — Meta Pixel, TikTok Pixel, Google Ads tags, and similar, to measure attribution and serve relevant ads
• Functional — preferences and personalization

You can control cookies through your browser settings. Disabling cookies may impair Site functionality. For interest-based advertising opt-outs, see optout.aboutads.info (DAA) or youronlinechoices.com (EU).

How We Share Information

We do not sell your personal information for money. We share information only as needed to operate our business or as required by law, with the following categories of recipients:

• Service providers — payment processors, shipping carriers, fulfillment partners, hosting providers, email/SMS platforms, analytics providers, customer support tools, CRM (BAMN), and similar vendors that act on our behalf
• Wholesale partners — if you submit a wholesale application, your information is used internally to evaluate and onboard your account
• Legal compliance — when required by law, subpoena, court order, or to protect rights, safety, or property
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case information would transfer to the successor entity
• With your consent — for any purpose disclosed at the time you provide information

We do not sell personal information to data brokers. We do not knowingly share information with third parties for their independent marketing purposes without your consent.

Payment Processing

Payments are processed by third-party payment providers. We do not store full payment card numbers on our servers. When you submit payment information, it is transmitted directly to the processor under their security standards (PCI DSS).

Data Retention & Security

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and tax records are typically retained for at least 7 years to meet legal and accounting requirements.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights including:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate information
• Deletion — request that we delete your personal information, subject to legal exceptions
• Opt-out of marketing — unsubscribe from email or SMS at any time
• Opt-out of sale/sharing — we do not sell personal information; if our practices change, we will provide a mechanism to opt out
• Portability — receive your information in a portable format, where required by law
• Non-discrimination — we will not discriminate against you for exercising your rights

To exercise any of these rights, email [email protected] with the subject line "Privacy Request." We will respond within the timeframe required by applicable law (typically 45 days). We may need to verify your identity before processing the request.

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides additional rights:

• The right to know the categories and specific pieces of personal information collected
• The right to know the categories of sources, business purposes, and third parties
• The right to delete personal information, subject to exceptions
• The right to correct inaccurate information
• The right to opt out of the sale or sharing of personal information
• The right to limit use of sensitive personal information
• The right to non-discrimination for exercising rights

We do not sell personal information as defined by the CCPA. Some sharing of online identifiers with advertising partners for cross-context behavioral advertising may qualify as "sharing" under the CPRA. You may opt out by emailing [email protected] or by adjusting cookie preferences in your browser.

You may also designate an authorized agent to make a request on your behalf. We may require verification of authority.

Other State Rights

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights, including access, correction, deletion, portability, and opt-out of targeted advertising and profiling. To exercise these rights, contact us at [email protected].

Age Verification

Our products are sold only to individuals aged 21 or older. We use an age verification gate on entry to the Site and may require additional age verification at checkout. By providing information through the Site, you confirm that you are at least 21 years old.

If we discover that we have collected information from an individual under 21, we will delete that information promptly. If you believe a minor has provided us with information, please contact [email protected].

Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated through the Site or, where appropriate, by email. Continued use of the Site after changes constitutes acceptance of the updated policy.

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